TurtleBrain Kids Support Center
Having trouble? We're here to help with downloads, refunds, and saved progress. You can also review our parent overview or read the privacy policy.
Common Questions
I purchased the app but it won't download.
Please check your internet connection and verify you have enough storage space. Try restarting your device and visiting the App Store again.
Is my progress saved if I delete the app?
No. Because we prioritize privacy and don't require accounts, game progress is stored locally on your device. Deleting the app will reset your progress.
How do I request a refund?
Refunds are handled directly by the App Store (Apple) or Google Play Store. Please contact their support for assistance with purchases.
App Store Help
Use Apple support for purchase history, billing questions, and iPhone or iPad download issues.
Google Play Help
Use Google Play support for Android installs, refund requests, and purchase troubleshooting.
Amazon Help
Use Amazon Appstore support for Kindle Fire and Amazon device purchase or download questions.